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Privacy Policy
Current Version Published: March 6, 2024

Teneo Linguistics Company, LLC (TLC) is committed to ensuring that your privacy is protected. TLC only makes use of the information you disclose as needed to deliver our services. Other than as specified in this policy or as required by law, this information is not used for any other purposes and is not disclosed to outside parties.

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TLC only gathers information about you that is individually identifiable if you choose to share it with us. TLC also gathers data on general website usage. Our statistics on unique visitors, return visitors, and page views are entirely based on IP addresses and not on your identifying information. 

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PERSONALLY IDENTIFIABLE INFORMATION COLLECTED
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TLC may collect this information from the following sources:

  • Email inquiries generated via direct methods

  • Applications or other forms on the website

  • Information about your transactions with TLC

 
TYPES OF PERSONAL DATA AND INFORMATION WE COLLECT VIA OUR WEBSITE
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In order to provide our services, Teneo Linguistics Company, LLC may ask for the following information:

  • Personal information

  • Contact information including mailing address, phone number, and email address

  • Billing information

  • Demographic information such as postal code, interests, and other information relevant to customer surveys

 
WHY DO WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION?
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We require this information to better understand your needs and serve you. Our use of this information is primarily for the following purposes:

  • Improvement of our products and services

  • General communications, such as email or phone

  • Email campaigns

  • Internal record keeping

  • Transmission of marketing material about new products, exclusive deals, or other information we believe you might find interesting

 
HOW WE STORE, USE, SHARE, AND DISCLOSE THE COLLECTED INFORMATION
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We may provide third parties with nonpublic personal information about you in order to administer your account. The use of this nonpublic personal information is severely constrained because we are compelled to abide by all data protection laws and regulations.  Without your express knowledge and consent, Teneo Linguistics Company, LLC does not release any nonpublic personal information about you to anybody else, unless otherwise required by law:

  • Financial service providers, such as credit card companies, check processing companies, and banks, if applicable

  • Credit bureaus and collection agencies, if applicable

  • Government agencies, if applicable

 
HOW WE USE COOKIES AND OTHER TRACKING TOOLS
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TLC uses cookies and similar tracking technologies when you visit our website or use our services. By continuing to use our website, you consent to the use of cookies as described in this policy. We use cookies to enhance your browsing experience, analyze website traffic, and improve the performance of our website. Cookies also enable certain features and functionalities, such as remembering your preferences and login credentials. We may use both session cookies (which are temporary and expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

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You can manage and control cookies through your web browser settings. Most browsers allow you to refuse or accept cookies and delete them if you wish. However, please note that blocking or deleting cookies may impact the functionality of certain features on our website.

 
YOUR CHOICES AND RIGHTS RELATED TO YOUR DATA
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You have the right to request the following things: to receive your information in a structured format, to learn how your information is used, to update or correct your personal information, to delete any unnecessary data, to restrict how your data is used, to withdraw your consent, or to object to being the subject of automated decision-making. Please use the contact link on our website to access our “Data Subject Request” form if you have a request regarding your personal information.

 
WHO IS RESPONSIBLE FOR THE PROTECTION OF YOUR DATA?
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In general, the protection of your data is the responsibility of all Teneo Linguistics Company, LLC employees and managers. Specifically, the Compliance Officer is the key contact responsible for ensuring your data is protected. 

Main responsibilities of the Compliance Officer include: 

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  • Managing and responding to any data requests, withdrawals or corrections;

  • Handling information breaches;

  • Monitoring compliance with regulatory frameworks and laws;

  • Training employees on privacy and data protection;

  • Implementing security controls to safeguard and protect your data; and 

  • Ensuring best practices are carried out related to data protection, privacy, and information security.

 
OUR CHILD PRIVACY POLICY
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The Children’s Online Privacy Protection Act (COPPA) is something that Teneo Linguistics Company, LLC is firmly committed to upholding. As a result, if you are in the USA and under the age of 13, you are not allowed to give us any personally identifiable information, and we won’t utilize it for our database or any other data-gathering efforts. 

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The General Data Protection Regulation (GDPR) standards and regulations must be followed by TLC because our services are available to clients who are in the European Union. Therefore, any submissions of personally identifiable information require confirmation that you are 16 years of age or older in order to verify that we comply. As a result, you can be requested to verify your age: 

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“I am 16 years or older (for European Union citizens), or I am 13 years or older (for US citizens and non-EU citizens).”

We value your cooperation in meeting this legally required duty. The collection of personal information provided voluntarily by children who do not accurately verify their age online or by email will be handled the same as information provided by an adult and may be open to public access, users are advised.

 
UTILIZED SECURITY AND PRIVACY CONTROLS TO PROTECT YOUR INFORMATION
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We are devoted to protecting the security of your data. We have appropriate physical, technological, administrative, and procedural measures in place to safeguard and secure the information we collect online. This is done in order to prevent unauthorized access or disclosure. All data associated with existing accounts is password-protected. We advise against sharing any passwords as a safety precaution. Remember to sign out of your account and clear browser tabs at the conclusion of each session. Teneo Linguistics Company, LLC will never ask you for your password.

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We protect the personal information you provide to us by adhering to generally accepted industry standards, both during transmission and once we receive it. However, no technique of electronic storage or transmission via the Internet is completely secure. As a result, even while we make an effort to safeguard your personal information using appropriate commercial safeguards, we cannot ensure its total security.

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Additionally, we follow or even go above international norms since we have a framework in place to manage information security that supports our processes for risk management, privacy, and cybersecurity. Where relevant, our organization complies with or goes above ISO 27001 requirements.

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DATA PRIVACY BREACHES AND NOTIFICATION
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Teneo Linguistics Company, LLC oversees deciding what steps should be taken in the event of a breach of personal data and notifying the parties affected.

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If a breach of personal data occurs, it is necessary to notify the appropriate authorities and the data controller within 24 hours in line with applicable regional data privacy laws. Internal management of these situations should be done as high-impact information security incidents. Our internal incident response procedure guarantees that data breaches are handled correctly.

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If you suspect data has been breached, please contact us at 817-441-9974 or by emailing info@tlctranslation.com.

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REGULATIONS AND REGIONAL DATA PRIVACY THAT IMPACTS DATA COLLECTION
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Regarding local, state, federal, regional, and international data privacy, the environment is changing and evolving. We try our best to adhere to all pertinent requirements, and we’re always tweaking our procedures to do so. Teneo Linguistics Company, LLC may be subject to the GDPR, Texas CPA, Texas TPPA, and the CCPA. 

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TLC shall adjust its policies, practices, guidelines, forms, web presence, and databases as necessary and as directed by the appropriate authorities as changes take effect. 

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GENERAL DATA PROTECTION REGULATION (GDPR)
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Teneo Linguistics Company, LLC is required by this Policy to abide by the GDPR and any other applicable laws. One of the laws affecting how businesses conduct their information-processing operations is GDPR. It is the law that is intended to safeguard EU individuals’ personally identifiable information (PII) and personal data.  Any type of violation of the GDPR’s laws and regulations is subject to fines. 

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Based on this framework, we ensure the following rights to your personal data are safeguarded: 

  • The right of being informed

  • The right to access

  • The right to rectification 

  • The right to erasure/withdrawal

  • The right to restrict processing 

  • The right to data portability

  • The rights related to automated decision-making and profiling

  • The right to object 

 

The above rights are supported by appropriate procedures within Teneo Linguistics Company, LLC.

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UPDATES TO OUR PRIVACY POLICY
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Our Privacy Policy is reviewed annually, at minimum, or when changes occur to data privacy regulations and requirements.

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QUESTIONS, SUBMIT DATA REQUESTS, AND CONTACT US
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If you have any questions, requests, or suggestions regarding our privacy policy, please contact us at 817-441-9974, info@tlctranslation.com, or by using the TLC website contact us form.  

Teneo Linguistics Company, 3010 W Park Row Dr, Pantego, TX 76103.

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